Dashboard
Total Conversations
1,248
+12% from last month
AI Responses
986
79% resolution rate
Human Handovers
262
21% of total conversations
Conversation Trends
Monthly conversation volume and resolution types
Resolution Rate
AI vs Human resolution distribution
Question Categories
Distribution of questions by category
Response Time
Average response time in minutes by hour of day
Top Questions
The most frequently asked questions by users
| Question | Category | Count | Actions |
|---|---|---|---|
| สินค้าจัดส่งนานไหม? | Shipping | 124 | |
| วิธีการชำระเงิน? | Payment | 98 | |
| มีโปรโมชั่นอะไรบ้าง? | Promotion | 87 | |
| สินค้ามีรับประกันไหม? | Warranty | 65 | |
| ติดต่อฝ่ายบริการลูกค้าได้ที่ไหน? | Contact | 52 |
Recent Conversations
View and filter recent customer conversations
| User | Status | Actions |
|---|---|---|
| User123 | AI | |
| User456 | Human | |
| User789 | AI | |
| User101 | Human | |
| User202 | AI |